Definitions and Terms:

In order to help understand return and refund policy clearly, kindly refer to the below-mentioned terms and definitions.

Cookie: While you are on the Urban Formmula website, your browser might generate a small amount of data called Cookie. It is used for browser identification, analytics, remembering login-password details, language preference and other customizations.

Company: In the stated policy, words like “Company”, “We”, “Us”, and “Our” stand for Urban Formmula. The company takes responsibility for the information provided under the return & refund policy.

Customer: The term refers to companies, organizations, and individuals who prefer to engage in purchase activities with Urban Formmula.

Device: It refers to phones, tablets, computers, or any other internet-connected device used to visit the Urban Formmula website or purchase from the website.

Service: The term refers to the services provided by Urban Formmula as mentioned on this website.

Website: The term website refers to the official website of Urban Formmula that can be accessed via the link URL: www.UrbanFormmula.com

You: “You” refers to the website visitor or entity who has registered with Urban Formmula with an intention to purchase its product or services.

Returns:

Thank you for choosing our product and being our valued customer. We are happy to know that you have shown interest in the unique products developed by Urban Formmula, and we are sure it will be a satisfying experience.

While we understand that trying out new things always comes with inhibitions and hesitations, we want to ensure that it becomes a rewarding experience for you.

A set of terms and conditions is attached with each transaction done with Urban Formmula India as it is a common practice. We will mention it as crisply as we can to ensure that our consumers are well-informed before purchasing.

It is mandatory to agree to the terms mentioned below with the return policy before making a purchase.

You will have to intimate Urban Formmula within one week of purchasing the product if you find it is damaged, wrongly delivered or unsatisfactory. After a week, no refund/return procedure would be initiated.

Kindly submit a proof of damage (in case any). Otherwise, it has to be returned in its original shape and form, undamaged, to Urban Formmula India. If the product is damaged or tempered, the refund will be cancelled immediately.

Refunds:

Urban Formmula prioritizes quality over everything and adopts a zero-tolerance policy for quality control. Each product is thoroughly inspected, checked, and packed, maintaining the strictest hygiene standards to provide the best quality products to our consumers.

Due to our uncompromising quality standards, there may be times when we do not have enough stock to fulfil your order. In such a situation, Urban Formmula might cancel your order.

However, we assure you that we will inform you about it promptly. Furthermore, in case of a purchase through an online payment method, your refund will be initiated shortly.

However, every individual has a different liking and taste. Therefore, with all due respect to that diversity, if the Urban Formmula product does not match your expectations, we offer an option to return it. The refund will be initiated after your request is confirmed.

While we take extra care in packing the products to prevent damage, kindly note that Urban Formmula is not responsible for the damages caused during the transit or delivery process.

The returned product will be soon inspected, and if it meets the terms mentioned above, the refund process will be initiated soon. It might take a couple of days to fulfil the process, but we will ensure that you are timely notified when the amount is credited back to your account.

Shipping:

In case of a return, the cost of shipping will be incurred by Urban Formmula even if extra shipping charges were applied while making a purchase.

Expect us to ship a product in 3 to 10 days. Depending on the market scenario and other external factors you can expect changes in the delivery dates, but rest assure as we will keep you updated.

Your consent:

By visiting our website, registering an account on the Urban Formmula website, or purchasing from the website, you consent to the above-mentioned Returns & Refunds Policy and agree to its terms and conditions.

Right to change the policy:

Urban Formmula holds every right to update, amend, or change the terms and conditions cited in the return and refund policy. While this document accurately reflects the products and services provided by Urban Formmula, in case required by law, we might have to amend policies. The changes will be prominently highlighted in the document.

If you continue to use our product and services, the amended return and refund policy will be applied to you. If you disagree, you may proceed to delete your Urban Formmula account.

Contact Us:

In case of any queries, feel free to reach out to us on:

Email: shubhlabhahd@gmail.com
Link: www.urbanformmula.com
Phone: +91 90999 12510
Address:
Godown No 14, Property No. 2072,
Shreeji Estate, Nr. Ashapura Hotel,
Nr. Water Tank, Aslali By-pass Road,
Aslali, Ahmedabad-382427